About Us
Last updated: November 11, 2026
Dekmilo is an online retail brand operated by Shaanxi Wanchangnuo Network Technology Co., Ltd. We aim to make the essentials of an online purchase easy to understand, from reviewing an item's details to knowing how delivery charges and after-purchase assistance work.
Information That Helps You Choose
Product descriptions, available variations, specifications, and other listing details are intended to support informed decisions. We encourage customers to review the particular item they select and contact us if a detail is unclear before ordering. We do not expect a shopper to make an important purchase decision based on a photograph alone.
Clear Delivery Conditions
A delivery method is available only if it appears for the products and address entered at checkout. Eligible orders with a merchandise subtotal of US$59.00 or more after product discounts qualify for free standard outbound shipping to supported destinations, while orders below the threshold are charged the amount shown during checkout. Our Shipping Policy distinguishes order preparation from estimated transit.
Support After the Purchase
Questions may arise while a parcel is traveling or after it arrives. Our support channel can review order concerns and explain the available remedy for an unwanted, defective, damaged, incomplete, or incorrectly supplied item. The Return & Refund Policy describes our voluntary 30-calendar-day return request period and the difference between customer-paid and seller-responsibility return postage.
Business Identity and Returns
The business details below identify the company operating the storefront. The registered address should not be treated as a retail showroom, shipping warehouse, or automatic return destination. Customers who need to send an item back should first obtain the authorized receiving address from support.
We value clear product information, transparent checkout conditions, and practical customer communication.
Business and Contact Information
Operating Company: Shaanxi Wanchangnuo Network Technology Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK6HPP76E
Company Address: Room K957, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Support Email: service@dekmilo.com
Contact Phone: +86 15197532684
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: dekmilo.com