Shipping Policy
Last updated: November 11, 2026
1. Two Stages of Delivery
After successful payment confirmation, Dekmilo normally needs 1–3 business days for order processing and preparation. Once a parcel has been dispatched, an eligible standard carrier service generally has an estimated transit time of 7–15 business days. The processing period is additional to carrier transit, and neither time frame is a guaranteed arrival date. Business days generally exclude weekends and applicable public holidays.
Payment checks, inventory availability, address problems, customs procedures, holidays, and carrier conditions may affect the actual timeline. Nothing in this policy limits mandatory rights concerning late or undelivered goods.
2. Countries and Standard Transit Estimates
The following country-by-country list provides a general reference when an eligible standard shipping method is available at checkout. Listed destinations are examples for checking availability, not a guarantee that every country, postal code, or product is supported. The destination and available delivery options for a specific order are determined at checkout; a service-specific estimate displayed there takes precedence over the general estimate.
RegionDestination countryEstimated carrier transit after dispatch, if offeredNorth AmericaUnited StatesGenerally 7–15 business daysNorth AmericaCanadaGenerally 7–15 business daysUnited KingdomUnited KingdomGenerally 7–15 business daysEuropeGermanyGenerally 7–15 business daysEuropeFranceGenerally 7–15 business daysEuropeItalyGenerally 7–15 business daysEuropeSpainGenerally 7–15 business daysOceaniaAustraliaGenerally 7–15 business daysOceaniaNew ZealandGenerally 7–15 business daysOther destinationsOnly where checkout offers a delivery methodThe estimate shown for that method
If no shipping method is offered for the selected products and address, we cannot accept delivery to that destination through checkout. Add the separate 1–3 business days of processing to any estimated transit period.
3. Free Shipping on Eligible Orders of US$59.00 or More
Free standard outbound shipping applies to eligible orders with a merchandise subtotal of at least US$59.00 after product discounts. The minimum is calculated before outbound shipping charges, taxes, customs duties, and other import-related charges. Both the items and the delivery destination must qualify for a standard shipping service available at checkout.
Below US$59.00: The outbound shipping fee displayed at checkout applies.
At or above US$59.00: Eligible standard outbound shipping has a US$0 shipping charge for a supported destination. Express or other premium delivery services, where offered, may cost extra. A location without an eligible shipping method remains unavailable regardless of the order value.
This free-shipping offer does not cover import duties, customs fees, or voluntary return postage. Your available shipping method and final charge are presented at checkout; if you expect a qualifying standard free-shipping method and do not see it, contact service@dekmilo.com before paying.
4. Dispatch and Tracking
A tracking reference may be provided when the carrier service supports tracking. Carrier updates can take time to appear after dispatch or while a parcel changes international facilities. Products in one purchase may occasionally arrive in separate parcels. The outbound shipping amount collected by the store is the amount disclosed during checkout.
5. International Taxes and Customs
Depending on the destination, an international shipment may incur import duties, destination taxes, or customs clearance charges. Whether these are prepaid depends on checkout disclosures and applicable legal rules. Charges not collected by the store may be payable by the recipient where lawful. Customs procedures can extend estimated delivery times.
6. Address Corrections, Delays, and Damaged Parcels
Please review the recipient's name, address, unit number, postal code, and telephone details before completing checkout. If an error is discovered, contact service@dekmilo.com quickly; redirection or cancellation may not be available after dispatch. If a shipment appears lost, unusually delayed, damaged, or incorrectly supplied, send us the order number and available tracking information or photographs. We will assess the situation and explain the appropriate lawful remedy.
7. Original Delivery and Return Shipping Are Separate
The US$59.00 free-standard-shipping threshold concerns sending an eligible order to the customer, not sending an item back. For an eligible voluntary change-of-mind return, the customer normally pays the actual carrier quotation to the authorized return destination unless mandatory law requires otherwise. For qualifying defective, damaged, or incorrectly supplied goods, Dekmilo covers applicable reasonable return-shipping expenses or offers another lawful remedy. Our Return & Refund Policy explains how quotations and responsibilities are determined. The registered company address below is not automatically a dispatch facility or return warehouse.
Business and Contact Information
Operating Company: Shaanxi Wanchangnuo Network Technology Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK6HPP76E
Company Address: Room K957, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Support Email: service@dekmilo.com
Contact Phone: +86 15197532684
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: dekmilo.com