Contact Us

Last updated: November 11, 2026

How Can We Help?

At Dekmilo, you can contact us before choosing a product, while an order is being prepared, or after your package arrives. To help us find the correct purchase, please include your order number when asking about an existing transaction. For questions about a product, include its name and the particular feature or option you wish to clarify.

Customer Support

Support Email: service@dekmilo.com

Contact Phone: +86 15197532684

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

You may write to us outside business hours; messages are reviewed during the stated service schedule. An inquiry that involves a carrier, payment service, or delivery investigation may take additional time to resolve.

Before Placing Your Order

Please read each product description and check any available variations, specifications, and dimensions. The shipping methods offered for your selected goods and address, together with the final delivery charge, are presented at checkout. For eligible orders, free standard shipping applies when the merchandise subtotal after product discounts reaches US$59.00, before shipping and taxes, and the destination supports that service.

Changes, Tracking, and Delivery Concerns

If you notice a wrong address, want to correct an order detail, or wish to cancel, contact us promptly, preferably before dispatch. We will make reasonable efforts to assist, but changes cannot be guaranteed once fulfillment has advanced. For a missing or delayed parcel, send the order number and any available carrier tracking reference.

Returns and Product Problems

You may request an eligible voluntary return within 30 calendar days after delivery. If your item is damaged, defective, incomplete, or not what you ordered, describe the problem and provide photographs where reasonably possible. We will explain the appropriate return or other remedy. Contact us before mailing merchandise back. If a physical return is required, support will give you the authorized receiving address and applicable postage instructions. The registered company address below is not automatically a return warehouse or a walk-in customer service point.

Personal Information Requests

Privacy-related requests may also be sent to our support email. We may need reasonable identity verification before revealing private order information. Please do not include passwords, complete payment-card numbers, or card security codes in ordinary messages.

Business and Contact Information

Operating Company: Shaanxi Wanchangnuo Network Technology Co., Ltd.

Unified Social Credit Code (USCC): 91611101MAK6HPP76E

Company Address: Room K957, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province