Terms of Service

Last updated: November 11, 2026

1. Agreement and Store Operator

These Terms govern your use of the Dekmilo online storefront and any orders placed through its checkout. Dekmilo is operated by Shaanxi Wanchangnuo Network Technology Co., Ltd. In these Terms, “we,” “our,” and “us” refer to that operating company. The Shipping Policy, Return & Refund Policy, and Privacy Policy explain the respective subjects they cover. Mandatory consumer protections continue to apply even if a provision here would otherwise suggest a narrower remedy.

2. Minimum Age and Contractual Capacity

You must be at least 18 years old and have the legal capacity to enter into a binding contract to place an order or use an available purchasing account. By purchasing, you represent that both requirements are satisfied. People under 18 must not place orders or use purchasing accounts, even with parental or guardian permission. If you purchase for another person or a business, you must have authority to act on their behalf. We may reject an ineligible or unauthorized transaction subject to applicable repayment duties.

3. Accurate Information and Account Conduct

Provide complete and accurate contact, billing, and delivery information. If an account is available, protect its credentials and inform us about suspected unauthorized use. Do not impersonate others, submit fraudulent orders, interfere with website security, introduce malicious software, or access information that does not belong to you. Reasonable protective measures may be taken against misuse.

4. Product Selection and Availability

Listings describe the item and any choices offered at the time of purchase. Review the selected variation, product specifications, sizing, and compatibility carefully. Product appearance can vary with display settings. We may correct a material listing error or update stock information. If an item cannot lawfully or practically be supplied, we will explain the available options and meet applicable refund obligations. Legal rights relating to goods that are defective or misdescribed are unaffected.

5. Orders and Payment

Submitting an order is an offer to buy under the conditions shown at checkout; an automatic acknowledgement confirms receipt, not necessarily final acceptance. Orders may be declined for legitimate reasons such as unsuccessful payment, lack of stock, manifest pricing mistakes, suspected fraud, or an unavailable delivery route. The payment methods and total charges collected by the store are displayed during checkout. Import duties, local taxes, or clearance charges not collected by the store may arise on international shipments in accordance with disclosures and applicable law.

6. Processing, Delivery, and Free Standard Shipping

We normally allow 1–3 business days after successful payment confirmation to prepare an order. For an eligible standard carrier service, transit is generally estimated at 7–15 business days after dispatch, in addition to processing. Delivery dates are estimates rather than guarantees. Actual countries and methods supported depend on the products and address entered at checkout.

Free standard outbound shipping applies when the eligible merchandise subtotal is US$59.00 or more after product discounts and before shipping, taxes, and import charges, provided a standard service is available for the selected products and destination. Below that amount, the outbound shipping charge shown at checkout applies. Premium delivery methods, if offered, may have additional charges. A destination without an available shipping service does not become eligible merely because an order meets the spending threshold. Free outbound delivery is separate from return postage.

7. Cancellation, Returns, and Refunds

Please email service@dekmilo.com promptly if you need a change or cancellation, ideally before dispatch. Once fulfillment has progressed, a change may be impossible. Eligible voluntary returns may be requested within 30 calendar days after delivery. Once a refund is approved, we ordinarily initiate repayment within 10 business days after approval, unless mandatory law specifies a shorter deadline. The bank or payment provider may need additional time to make the money available. Responsibility for return shipping depends on the reason and is explained in the Return & Refund Policy.

8. Content and Independent Services

Original text, graphics, and store materials may be protected by intellectual property law. Personal browsing and purchasing do not authorize unauthorized commercial use of these materials. Third-party names and trademarks belong to their respective owners. Commerce infrastructure, payment processing, and transportation may be supported by independent organizations, including Shopify, whose own terms can apply to their services. Their involvement does not eliminate obligations that law places on the seller.

9. Interruptions and Liability

Maintenance, carrier disruption, technical problems, customs procedures, and events beyond reasonable control may affect performance. Any exclusion or limitation of liability operates only to the extent allowed by applicable law. We do not exclude liability or consumer guarantees that cannot lawfully be excluded, including mandatory remedies for nonconforming goods.

10. Governing Law and Competent Courts

To the extent a choice of law is permitted, these Terms and contractual disputes concerning purchases are governed by the laws of the People's Republic of China. Subject to mandatory consumer-protection and jurisdictional rules, disputes may be brought on a non-exclusive basis before the Shaanxi Xixian New Area People's Court, People's Republic of China, where that court has jurisdiction under applicable procedural law. This provision does not prevent consumers from proceeding before another competent court or authority where mandatory law, including law applicable in the consumer's place of residence, provides that right.

11. Updates and Questions

We may amend these Terms as laws or store operations change, with notice where required. Questions can be directed to service@dekmilo.com. Contacting support does not prevent a customer from using independent legal remedies.

Business and Contact Information

Operating Company: Shaanxi Wanchangnuo Network Technology Co., Ltd.

Unified Social Credit Code (USCC): 91611101MAK6HPP76E

Company Address: Room K957, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province

Support Email: service@dekmilo.com

Contact Phone: +86 15197532684

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Website: dekmilo.com